Frequently Asked Questions

Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of £1 per hour (£2 for End of Tenancy and One Off cleanings). You can opt-in to this option from your customer dashboard. PLEASE NOTE: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

For End of Tenancy and One Off cleanings we can provide the equipment needed. Additional fees apply!

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

If you want to cancel or reschedule a booking please do let us know 24 hours in advance. You agree to pay full payment if you cancel or reschedule a booking less than 24 hours of your booking. In the event the cleaner is asked to leave, there is no one to let the cleaner in or there is no electricity and/or water in the property, you agree to pay the full amount for the booking.

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard. If a key needs to be arranged then please do let us know of a time of your convenience and your cleaner will come to your house to collect it.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather conditions. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

No, you can cancel service any time without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments. But please do let us know a week in advance.

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of £1 per hour (£2 for End of Tenancy and One Off cleanings). You can opt-in to this option from your customer dashboard. PLEASE NOTE: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

For End of Tenancy and One Off cleanings we can provide the equipment needed. Additional fees apply!

We offer a range of services from weekly cleaning to one off cleaning to end of tenancy cleaning. You can see the different services HERE.

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

For End of Tenancy and One Off cleanings the number of cleaners vary depending on size and time limits.

Yes, we do. As long you can provide access to the property and have a bit of flexability regarding the time and day of the cleaning..

If you want your property to be cleaned in a specific day you may need to book few days in advance. Also you must provide access to your property. If you use KeyNest you must contact us so that we can add that to your account notes.

You can leave notes for your cleaner in your account dashboard but only regarding cleaning services. Our cleaners cannot do inventory reports or perform host duties!

PLEASE NOTE: We will do our best to provide same day check out/check in cleaning but we cannot grantee it. Additional fees may apply!

Absolutely. The cleaners are fully checked. The process includes a criminal record check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.

Yes, we are fully insured. We have Employers Liability up to £10 000 000 and Public Liability up to £1,000,000.